Home |  Privacy Policy  |  Refund Cancellation Policy  

General Info. All liable expenses already incurred by HSEHosting or those HSEHosting is liable to pay shall be paid by the client in full. If cancellation and termination is done on the part of HSEHosting or occurs prior to the design approval no cancellation fee will apply. However if the cancellation and termination is done on the part of the client after design approval the client will be liable to pay 75% of the remaining project balance. In the event of cancellation and termination, HSEHosting retains ownership of all copyright and any original artwork.

Copyrights & Trademarks. The client unconditionally guarantees that any elements of text, graphics, photos, design, trademarks or other artwork furnished to HSEHosting for inclusion in the project are owned by the client or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend HSEHosting and it’s subcontractors from any liability (including attorney’s fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the client. It is the Client’s responsibility to do a Trademark/Copyright search in order to register their logo as a company Trademark. Learn more at: www.uspto.gov

Clients Alterations and Technical Support. There shall be no charges to the client for revisions or corrections or additions made necessary be errors on the part of HSEHosting. Any changes requested by the client before the approval of the final draft are not considered client alterations but draft critiques. The number of draft critiques will be determined prior. If more are needed a charge of $65 per major revision round and $10 per minor revision round will apply. Changes requested by the client after design approval and before or after project completion shall be considered client’s alterations and will be charged an hourly rate of $35. Any technical questions or issues will be forwarded to our IT guy who will deal with them in the appropriate manner, he charges $50 an hour. In both cases client must pay upfront, an hour at a time (unless stated otherwise via email). If the client wishes to modify or enhance the site beyond minor changes, HSEHosting shall be given first option to perform such modifications and enhancements. In such cases a new order will be written up.

Legal Notices. The entire risk as to the quality and performance of the completed project is with the client. HSEHosting does not warrant that the functions contained in the project will meet the clients requirements or expectations of site traffic or resulting business or that the operation of the web pages will be uninterrupted and / or error-free. HSEHosting will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. All web sites at time of completion will be compatible with the latest versions of Internet Explorer and Mozilla Firefox, HSEHosting is not be held responsible for any functionality or design errors that may occur with the use of any other browser. HSEHosting is not to be held responsible for the function of the favicon, load times, or any other errors occurring due to reasons beyond HSEHosting’ control. In no event will HSEHosting be liable to the client or any third-party for and damages, including lost profits, lost savings or other incidental consequential or special damages arising out of the operation of or inability to operate the project, failure of any services provides, of any telecommunication carrier, of the internet backbone, of any internet servers, your or your sites visitor’s computers or internet software, even if HSEHosting has been advised of the possibility of such damages. If any provision shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed serviceable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Indemnification. Client agrees that it shall defend, indemnify, save and hold HSEHosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees associated with HSEHosting’s involvement in the client’s project. This includes Liabilities asserted against the Developer, it’s subcontractors, it’s agents, its clients, servants, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the client, its agents, employee or assigns. Client also agrees to defend, indemnify and hold harmless HSEHosting against Liabilities arising out of any injury to person or property caused by any products or services sold or otherwise distributed over the client’s web site. This includes infringing on the proprietary rights of a third party, copyright infringement, and delivering any defective product or misinformation which is detrimental to another person, organization, or business.

Web Development & Design
Payments for custom development and design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all fees paid are retained by HSEHosting and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client (billed at the rate of $80/hour).

Print Design
Design costs paid to HSEHosting are non-refundable. Printing costs paid to HSEHosting are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer (billed at the rate of $55/hour).

SEO Services (Pre-Paid only)
SEO services costs paid to HSEHosting are non-refundable (billed at a rate of $125.00/hour). Any work performed under pre-paid time will be itemized and emailed to you with a balance of time remaining on your plan to help you keep track of what work you have received.

Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making any type of payment.

Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.

HSEHosting reserves the right disable and/or terminate a user’s account if a user is found in violation of the AUP. Accounts terminated due to policy violations will not be refunded.